FAQs

MY CHANNELS ARE NOT WORKING?

Please keep this in mind that we always try our best to give high-level service to our clients at affordable rates.
If some channel is not working or down, we will try our best to make it back online as soon as possible.
Before reporting a channel please sees the guidelines below:
• If the channel is down give it some time. We will swap and restart channels when required. The channel will come back online.
• If all the channels are not working then most probably the problem should be on your end.
• After rebooting your device wait for at least 30 seconds before restarting those (STBs, Cable modems, Routers, Android boxes).
• Try to connect the device using Internet cable

CHANNEL ISSUES?

If the channel gets paused at some point simply go to other channels and come back on that channel to see if it is now working, sometimes due to some transmission issue it gets a break and the software stops in such conditions.

BUFFERING ON CHANNELS?

For a time you may experience long buffering which can be due to slow internet speed or multiple users are using the same internet.
Cause:
The slow internet speed can be the main cause for slow buffering or maybe multiple users are using the same internet and due to high traffic internet becomes slow. If you experience such a thing while using out services try to disconnect all users and then try again.
Using WiFi to access IPTV can also be the cause of slow buffering because WiFi is not recommended to be used for watching TV, you must use an Ethernet connection to access the internet and enjoy smooth play without disruption.

Resolution:

To enjoy smooth play without interruption connect the device directly to your router using an Ethernet cable.
If it is not possible then try to move the device closer to the router. To avoid devices interfering with close devices try changing the WiFi channels. Also “pause” the video for around 15 seconds and then resume, mostly which will reduce the need for buffering.

ALL CHANNELS ARE BLANK?

If you have just set up your device with our IPTV service and you are using AVOV or MAG box, you will have to execute a reset on the device. Basically, just turn off your device, unplug, and then re-plug your power cable.
You will need to clear the cache if you are using Kodi. If failed try to re-install Kodi.
SOME CHANNELS ONLY HAS to SOUND WITHOUT VIDEO?
If you are only hearing sound without any video, do the following settings:
• Open setting in your app or device
• Go to native in the Decoder
• Reboot

SOME CHANNELS ARE NOT WORKING (BLACK SCREEN/BROKEN VOICE)?
We try our best but we cannot guarantee that all channels will work properly because it includes factors such as your internet speed or sometimes incompatibility of devices.

MY M3U LINK IS NOT WORKING?

If the M3U link is not working try to run the link on your computer using VLC program. If the link runs properly on your computer that means that there is something not being done properly on your end. Make sure you are not adding any space while typing your M3U link. Also, make sure that your link is not being used on any other device.
You can contact us if the link doesn’t work on your computer either.

CAN’T WATCH I AM BLOCKED?

Make sure whether your account is being used on a single device.
If it is being used on a single device then visit www.whatismyip.com and send us your IP Address for re-establishment.

Note: Please make sure to use your account on one device at a time otherwise your account could get banned because of security defense. Please also note that your account will be restored only two times for one subscription. You may contact us if it gets banned again.
If you misuse our service by using one account on multiple devices we may ban it permanently.

WHY MY ACCOUNT IS NOT WORKING ON MY MAG BOX OR STB EMULATOR?

• Make sure you the MAC address you have provided is correct.
• Make sure your internet speed is of a minimum of 8 Mbps if you are watching channels of 720p or higher.
• Make sure your device is connected to the router with Ethernet because Ethernet is more stable to be used.
• Make sure your device specifications are sufficient to run HD streaming
• If you are using STB emulator make sure to follow the guide to setup STB emulator for Android.
• Try to delete cache and restart the device if you are using STB emulator
• Try restarting the device if you are using MAG box
• Try factory resetting your device if you are using MAG box
• Make sure to double-check the activation email for the server portals.